Library Associate - Adult Services - Part-Time | Champaign Public Library

Posted on May 2, 2022

Description

Assists customers of all ages at our public service desks with information and reference questions; helps plan, prepare, and execute programming for adults; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies; prepares displays and demonstrates library resources; and assists with collection support. Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable about popular books, movies and current technology and is eager to assist library customers. Schedule includes daytime, evening, and weekend shifts.

Examples of Duties

  • Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
  • Provide support in the planning, preparation, and execution of relevant and engaging programs for adults
  • Assist customers in their use of library and personal technology and equipment; perform basic troubleshooting with hardware, software, and webpages
  • Answer informational and basic reference questions for customers of all ages
  • Help to maintain staff and public webpages
  • Assist with supervision of library volunteers
  • Participate in departmental and library-wide training and activities, including technology training
  • Monitor and address customer behavior to ensure a safe and welcoming environment

Requirements

Requirements

  • Exceptional customer service skills and commitment to public service
  • Ability to work with library customers and staff in a consistently friendly and efficient manner
  • Knowledge of and interest in books (print and electronic), music, and movies
  • Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
  • Excellent oral and written communication skills
  • Proficient with Microsoft Word and Excel
  • Some experience with a library catalog or automation system
  • Some knowledge of library procedures, methods, techniques
  • Ability to coordinate the work of others, including volunteers
  • Ability to perform routine clerical and record-keeping tasks
  • Ability to maintain reliable attendance and regular schedule
  • Good vision and hearing
  • Manual dexterity to operate computer and phone equipment
  • Physical ability to lift library materials weighing up to 40 pounds and to push fully loaded carts of library materials
  • Satisfactory criminal background check
  • Weekend and evening shifts required

Acceptable Experience and Training

  • Bachelor’s degree or any combination of experience and training which provides the required knowledge, skills and abilities
  • Customer service experience in a public library will be preferred
  • Knowledge of Spanish is helpful

Salary

$24.05

Location

Champaign Public Library
200 W. Green St.
Champaign, IL 61820
United States

How to apply

Review the complete job description, submit a cover letter, resume, and apply online at: https://champaign.org/jobs

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