ILA Reporter

June 2015 | Volume XXXIII, Issue 3

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The Way We Work
Anthony Auston, Palatine Public Library District
It’s the Little Things That Count
Anthony Glass, Melick Library, Eureka College
Top Ten Tips to Deliver on "Yes" with Your Staff
Michelle Petersen, Plainfield Public Library District
Marking Time: Orchestral Librarians at Work
Christine Watkins, Illinois Library Association
The Next Soon to Be Famous Illinois Author Is…
Michael Alan Peck
My Turn: Internal Customer Service—How We Treat Others
Sharon B. Wiseman, Gail Borden Public Library District

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The ILA Reporter is produced and circulated with the purpose of enhancing and supporting the value of libraries, which provide free and equal access to information. This access is essential for an open democratic society, an informed electorate, and the advancement of knowledge for all people.

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