Important information about processing registrations and cancellations/refund requests:
ILA requires attendees to submit their own individual registration online. ILA is not able to complete registrations over the phone or by email.
Please note: This registration process does not apply to Noon Network or Career Pathway Talk Series webinars. Registration for these webinars will still be done by via the linked Zoom registration on the specific webinar event pages.
Although we have made exceptions in the past and registered attendees for events on behalf of someone else, our registration system is set up for individuals to register themselves online (including an option to submit the registration and pay at a later time via check).
As of 2023, we are making changes to our policy and will no longer accept registrations made via a third party by email or phone as we have run into a lot of issues where we were not given the complete or correct information to register attendees or attendees were not receiving important event updates. Attendees will need to register themselves online.
The information that's needed to complete a registration covers a lot more than just the name of the attendee and it is best that each attendee completes the registration on their own so that they can review their confirmation and ensure it is correct. For example, some events will require attendees to enter dietary restrictionsthat is submitted to venues prior to the event.
We understand that most libraries will need an invoice to issue payment for registrations and we have that covered. When attendees register online, they have the option to select check at the payment section of their registration. Once they submit their registration, they can either submit the confirmation for payment or log back into their profile to print out or save their invoice via the payments tab. They can then turn in the printed invoice or email the pdf to the appropriate person or department in their library. If you have multiple registrations, you can issue once check for all, but if paying via credit card, it will be an indviudal charge per registration.
If a PO number needs to be included on an invoice, registrants or administrative staff can email ILA, email@example.com, and provide the PO number and which registrants need this added to their invoice.
Confirmation: A confirmation email is automatically sent when the online registration is completed. This is sent from an automated email so it's possibile it may end up in spam or be blocked by security settings. When a registrant completes the online registration, they'll be brought to a confirmation page. They can then decide to save the confirmation as a pdf, print the confirmation, or close the browser.
If a registrant loses their confirmation or deletes the confirmation email, they can access the confirmation by logging into their ILA profile and viewing their event history. An ILA profile is automatically created upon registration for individuals who do not already have a profile. To setup a password, click on "Forgot your password?" from the ILA login page.
Registration Deadlines: In order to provide ILA members and event attendees with the exceptional programs and services they have come to expect from ILA, we have to have a registration deadline to allow ILA staff ample time to finish prepartions for events. Events will have a registration deadline that will be noted on the event registration page. Registrations WILL NOT be accepted after the stated registration deadline. Be sure to take note of when event registration deadlines are so that you don't miss out!
As stated above, payment is not necessary at the time of registration. To select the bill me later option, you must select check on the payment page. However, payment is due prior to the event and registration is not complete until payment has been made.
If payment cannot be made prior to the event (needs board approval, invoice has to be sent to the city, etc.) then an email must be sent to firstname.lastname@example.org letting us know approximately when payment will be sent and for which registrations.
Payment will still be expected even if a registrant does not attend the event unless a cancellation/refund request has been submitted. See below for further details on cancellations and refund requests.
Our cancellations/refund requests policy has remained the same and will continue to be stated on the event registration page. All cancellations/refund requests must be received in writing by emailing email@example.com. All cancellations are subject to a $15 processing fee.
All events will have a deadline by which cancellations/refund requests must be made. This deadline will be included on the event registration page with the cancellation policy as well as on the confirmation page upon registration completion.
If you have any questions, please email firstname.lastname@example.org.