Manager of Information Technology Services | Peoria Public Library

Posted on Sep 7, 2022

JOB SUMMARY

Manages and oversees the system-wide, efficient functioning of all library computer systems, external connections, network infrastructure, Wide Area Networks, phone systems, email servers, web servers, application servers, and system security; supervises information technology staff; purchases all computers, servers, network infrastructure, peripherals, printers, copiers, and any other electronic devices; performs other duties as assigned. Reports to Library Director.

ESSENTIAL FUNCTIONS
 

(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

  • Supervises IT department staff; recruits; trains; monitors workflow; reviews work; and conducts performance evaluations;
  • Prepares payroll reports;
  • Provides guidance and direction to staff on department goals, standards of service and staff development; identifies and resolves personnel issues; models expected behaviors;
  • Works with library leadership to set department goals and objectives; monitors progress towards them; ensures the Technical Plan is up-to-date;
  • Analyzes and evaluates library technology needs; advises the Director and other library leadership on technologies and strategies that will help the library achieve its mission; plans for future upgrades;
  • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes;
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues;
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures;
  • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions;
  • Oversees and maintains all WAN/LAN infrastructure; oversees and maintains phone systems;
  • Purchases and maintains service contracts on copiers, computers, servers and routers;
  • Ensures network and workstation security;
  • Troubleshoots all IT related problems; works with staff to identify solutions and/or best practices; provides high level customer service;
  • Develops and monitors the department budget; develops projections of needs and expenses; recommends budget adjustments; authorizes and monitors departmental expenses;
  • Maintains a variety of documentation, including IP address charts and password lists;
  • May be required to work in multiple locations and on any of the 7 days of the workweek (Sunday – Saturday);
  • Attends meetings and participates in committees and organizations that further the library’s mission and goals; and
  • Keeps abreast of technology and library developments by attending workshops, webinars and educational programs; and by reading periodicals and specialized literature; attends staff meetings.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The employee is expected to perform or possess the following:

  • Ability to gain thorough knowledge of Peoria Public Library’s policies and procedures;
  • Ability to act as a representative of Peoria Public Library to the public;
  • Effective decision-making skills with strong customer focus;
  • Extensive knowledge in all aspects of information technology application and maintenance;
  • Ability to plan, implement and evaluate IT services;
  • Ability to accurately identify and respond to the IT needs of the library in a timely fashion;
  • Ability to effectively develop, manage and monitor department budgets and expenses;
  • Ability to effectively supervise and motivate staff;
  • Ability to communicate and work effectively with diverse individuals (customers and staff) in order to accomplish library and department goals and objectives;
  • Ability to maintain a pleasant and productive working atmosphere;
  • Ability to keep all relevant parties informed of all major issues and to recommend changes as appropriate;
  • Ability to establish and maintain effective working relationships with other staff;
  • Knowledge of electronic resources, including the Internet and database information management;
  • Ability to operate relevant computer systems, including hardware and software, computer networks, and office machines and other equipment; and
  • Ability to obtain a valid IL driver’s license.

Requirements

EDUCATION AND EXPERIENCE

  1. Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
  2. 3-5 years of network administration, or system administration experience
  3. System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
  4. Working knowledge of virtualization, VMWare, or equivalent
  5. Strong knowledge of systems and networking software, hardware, and networking protocols
  6. Experience with scripting and automation tools
  7. A proven track record of developing and implementing IT strategy and plans
  8. Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Salary

$64,000 - $75,000

Location

Peoria Public Library
107 NE Monroe St.
Peoria, IL 61602-1070
United States

How to apply

To apply, please submit your Cover Letter, Resume and Application Form
in person or via email to
JennyUlrich@ppl.peoria.lib.il.us

Or mail to:

Peoria Public Library
ATTN: Jenny Ulrich
107 NE Monroe St.
Peoria, IL  61602-1070

The application deadline is 5:00 p.m., Monday, October 3, 2022

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