Speakers’ Series Podcasts
Thomas W. Galante
Transformation: See Tomorrow Today
Friday, October 9
Library leaders must continuously transform public library services to meet the ever-changing needs of the diverse communities served. Thomas W. Galante, Chief Executive Officer and Library Director of the Queens Borough Public Library System in New York, will discuss his vision and forward-thinking strategies for the nation’s busiest and most ethnically diverse public library system. He will discuss a variety of active strategies: continuous improvements to build upon a customer-focused service culture; advanced technology development to deliver individualized, enhanced customer services; brand building; communications; fundraising and advocacy; and other organizational development strategies.
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